Policies

Giving You the Best Experience

We love all of our clients, and we want to make sure everyone feels at home in our friendly locations. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.

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CANCELLATION / NO SHOW

- If you cancel within 24 hours or less you will be charged 50% of your appointment price.

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- If you cancel within 48 hours or less you will be charged a £10 fee.

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- If you are using a voucher and cancel within 24 hours your voucher will be redeemed.

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- If you are using a voucher and cancel within 48hours your voucher WONT be redeemed but you will be charged a £10 fee.

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LATENESS

- If you arrive 10 minutes late to your appointment or more, Your treatment may not be able to be carried out and you would be charged the 50% fee.